Adobe Acrobat Reader 8 Problem on Mac (resolved)

Submitted by Richard Sheppard on Tue, 20/02/2007 - 13:00

Acrobat Reader enable/disable plugins via the Get Info dialogNote: this issue disappeared for the author, after upgrading to Adobe Reader 8.1.

I was being driven around the bend trying to resolve a problem with Acrobat Reader 8 in that it kept crashing within 15 seconds of launching (scroll down to read more).

Eventually, in the Adobe forums, I found that others were having the same problem and it was due to the update plug-in. Most likely some sort of privileges problem, according to another poster in the forum.

The solution given by people in the forum was to choose to remove the Update plug-in by removing it from the application's package. However, I found that there was an extra pane in the Get Info dialog that allows you to add, remove, enable or disable plug-ins. I think it's a more sophisticated way to deal with it.

Anonymous (not verified)

Fri, 16/03/2007 - 13:56

I din't noticed the extra pane in the "Get Info" dialog.

Anonymous (not verified)

Tue, 27/03/2007 - 05:12

Thank you, thank you, thank you. This has been driving me crazy for weeks. I was getting ready to trash 8 and go back to 7.

You've made a not-so-techy Baby Boomer very happy!


I downloaded Adobe Reader. I disabled the plugin in the 'get info' options. That didn't work. I erased the folders in the applications package. Adobe reader still closes 5-10 seconds after launch. I have a macbook pro, dual core. Adobe Acrobat and Reader are useless to me now. Since the disable plug-in option doesn't work, I don't know what will, because I have tried everything that I have read in these online forums. Nothing seems to work - not re-installing, not disabling, renaming..nothing. This has to be fixable, somehow..doesn't it?


I only have one Mac and it's a G5 dual processor.

Another screenshot of the get info box of Acrobat with the updater.acroplugin circledThe screen shot you see was taken on it. I haven't re-enabled "Updater.acroplugin" since I originally posted this blog entry, until now and note that Acrobat still crashes 10-15 seconds after I launch it.

Why yours is not working, I have no idea.

What happens if you hold down the shift key immediately after launching Acrobat?

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Anonymous (not verified)

Tue, 24/07/2007 - 02:41

I'm glad the 8.1 Reader is working for you now. Adobe has dismal Mac support for Reader (and their other applications as well I might add).

I still can't get 8.1 to work. It crashes as always.

Furthermore, they do not include an install log at the very least, so complete removal of all Reader components is practically impossible.

If you delete the application, and the Prefs files, and the Application Support files, in both root and user Libraries, it will still run the 8.1 installer when you open a .pdf document (providing you haven't changed the default app for .pdf docs in the finder). This tells me there are still other Reader files spread throughout my system. Shame on you Adobe.


Anonymous (not verified)

Thu, 17/04/2008 - 12:39

Thanks a lot for the tip !!! it works perfectly now !! i always worked with preview beacuse i couldn't fix the pb but now its such a relief !!!!!!
Thank you ;-)

Anonymous (not verified)

Sun, 25/05/2008 - 03:28

THANK YOU!! unchecking the updater allowed acrobat 8 professional and reader to properly work in leopard /cs3.

Anonymous (not verified)

Fri, 06/06/2008 - 16:14

This had been driving me nuts. I was using Skim ( for a while, but found myself missing Acrobat. Familiarity, I guess... I might try Skim again if I ever need the additional functionality it provides. Just thought I'd plug it incase anyone is looking for an alternative to Acrobat. Thanks again for the info on resolving the crashing issue.

Anonymous (not verified)

Thu, 12/06/2008 - 18:01

please please please can someone tell me how to remove adobe 8 from my macbook? I've looked everywhere for uninstallers and tried to run a script to clean all cs3 programs off but nothing works. Thanks.

CarSez (not verified)

Thu, 21/02/2013 - 15:33

What about this program? It doesn't say "plugins" on my Info panel. Can you help me get this up and running again without crashing? P.S. I can't reinstall program as all my items were destroyed. Thank you!

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